Returning an item

What is the reason for the return?

If you're not completely happy with a sex toy you have bought from Lovehoney, let us know why within 60 days of receiving it and we'll give you a full refund.

To make a claim under the 100 Day Money Back Promise fill in the returns form and choose '100 Day Money Back Promise’ as the reason for returning the item.

Please note that lingerie, lubes and better sex products are not covered. Read our full terms & conditions for more information.