100 Day Pleasure Guarantee Terms and Conditions

The 100 Day Pleasure Guarantee applies to all sex toys and bondage items. Lingerie, lubricants and gifts and games are excluded.

To make a claim under the 100 Day Pleasure Guarantee you must:

• complete a Returns form to let us know you are returning a product - choose "100 Day Pleasure Guarantee Claim" as the reason for the return.
• return the unwanted item within 100 days of receiving it.

Once we have reviewed and accepted your claim we will issue you with a gift voucher.

Please note that you may only return a single item from an order under the 100 Day Pleasure Guarantee. We cannot offer exchanges.

The number of claims you may submit under the 100 Day Pleasure Guarantee is limited entirely at Lovehoney's discretion.

If you return a product outside of the returns periods stated above and it is not faulty, we will dispose of it in a safe and responsible manner. You will not be entitled to a gift voucher or replacement. This also applies to any non-Lovehoney items we receive.

Special Offer Terms and Conditions

If you have a faulty product that you bought on special offer, please return it to us and we will be happy to send a replacement.

In case of return of your product under 100 Day Pleasure Guarantee, you are obliged to return your Special Offer item(s) or pay for the outstanding item(s).

If you wish to keep an item that was received free, we can deduct the cost of it from your gift voucher.

Please contact us if you have any questions.