Lovehoney Help

We offer a number of delivery options which vary in cost depending on how quickly you want your order to arrive. Free delivery is available on orders over £50.

You'll always be able to choose a delivery option and see its cost before completing your order.

Please see our Delivery page for more details.

Here’s the list:

European countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, Turkey.

Rest of world countries: Brazil, Falkland Islands, Hong Kong, Israel, Japan, Singapore, India.

For delivery to EU countries and to pay in Euros, please visit Lovehoney.eu

For delivery to the USA and to pay in US dollars, please visit Lovehoney.com.

For delivery to Australia and to pay in Australian dollars, please visit Lovehoney.com.au.

For delivery to Canada and to pay in Canadian dollars, please visit Lovehoney.ca.

For delivery to New Zealand and to pay in New Zealand dollars, please visit Lovehoney.co.nz.

Of course! We ship all orders in boring brown boxes or plain envelopes so that the only person getting excited about your delivery is you.

See what our packaging looks on this page.

Courier services require Lovehoney to have a return address on all orders.

If you're out when your package is delivered, your mail person will find a safe place to leave your parcel. If they are not able to leave the parcel in a safe place then you will either receive an email explaining the next steps or you will receive a card through the letterbox. If your parcel is sent to a local collectiion point, then that will be held for 7 days before being returned to us. Don't forget to take the delivery notification (collection card if applicable, SMS, email) and some photo ID registered to your delivery address when you collect your order in person.

Yes. Our delivery partners offer order tracking as standard. You will receive information via email on how to track your order once your order is dispatched.

If your order still hasn’t arrived, or you can’t locate your delivery, please contact us within 14 days of your estimated delivery date, otherwise we will not be able to process your claim for the order not being received.

Lots! We have payment options to suit all online shoppers.

You can pay by debit or debit card - we accept Visa, MasterCard and American Express

You can also pay via Apple Pay, PayPal and Google Pay, or spread the costs of your payment via Klarna, PayPal Pay Later or Clearpay

Read more about payment options

Please contact Lovehoney Customer Care immediately after placing your order if you wish to amend or cancel it.

If your order has already been processed by our warehouse team, we will be unable to cancel it.

However, you can easily return the item to us for free. Visit our order returns page.

Yes absolutely. You can read more about how we keep the Lovehoney website secure here.

It's a pretty long read, but our Privacy Policy tells you how we may use your personal data and what we do to keep that data safe.

Lovehoney will ABSOLUTELY NOT, under ANY CIRCUMSTANCES, sell your data to a third party. We only use your data for marketing purposes of our own, for example sending you email offers when you sign up for emails or asking you to leave a review of our products or service via a third-party provider.

You can read our full Terms and Conditions to find out more, and also read more about our Cookie Policy.

Founded in 2002 in Bath, UK, Lovehoney has established itself as the UK’s most popular online retailer of adult toys and bedroom lingerie. Our mission is to spread sexual happiness around the world through the products we sell and the community we have fostered over the past two decades.

Read more about the history of Lovehoney and what we’re up to today.

You bet we have. An absolute boatload of them, in fact. But the award we’re most proud of is our Queen’s Award for Enterprise – International Trade, which we were presented with in 2016. And hey, guess what? We won a second Queen’s Award in 2021!

View our full awards history.

Big sigh. If you’re unable to find Lovehoney through Google or another browser, it’s probably down to one of two things: either you have ‘safe search’ enabled on your browser, which has likely been set as the default; or your Internet Service Provider has blocked our site from appearing when you search for us.

Despite serving millions of happy customers over the years, unfortunately tech firms who control the internet have lumped us in the same category as adult content, among other things. You’ll find no adult content on our website.

Learn how to access Lovehoney by following these simple steps.