Returning an item

If you're not happy, we're not happy. That's why you've got up 60 days after the date of your order to return a product to us.

If you've bought a toy or bondage item that hasn't enhanced your sexual happiness after you've tried it, we'll give you your money back under the terms of our 100 Day Money Back Promise.

All purchases are covered by our 1-year product warranty. Please note that we cannot offer exchanges.

Your contact info

First Name

Last Name

Your return

Order number (if known)

Don't worry if you don't know it

Why are you returning the item?

Is your item Electrical?

Product name

What is the fault/damage to the item?

We're very sorry something was wrong. Please give us as much detail as possible.

2,000 characters left

Has the item been opened?

This includes taking the toy out of its packaging for inspection, or use.

What item(s) are you returning and why?

If you're not satisfied with a sex toy or bondage item, you may return the product within 100 days of purchase.

2,000 characters left

What item are you returning?

One item only. This Promise does not apply to lingerie, lubricants or sex essentials.

Why are you returning the item?

If you're not satisfied with a sex toy or bondage item, you may return the product within 100 days of purchase.

2,000 characters left

100 Day Money Back Promise

If a toy or bondage item you’ve bought from Lovehoney doesn’t enhance your sexual happiness, we’ll give you a full refund up to 100 days after purchase.

To make a claim under the 100 Day Money Back Promise fill in the returns form and choose '100 Day Money Back Promise Claim' as the reason for returning the item.

The number of refunds you may receive under the 100 Day Money Back Promise is limited entirely at Lovehoney's discretion.

Please note that lingerie, lubes and better sex products are not covered by the 100 Day Money Back Promise.

Read our full terms & conditions for the 100 Day Money Back Promise.

Returning Special Offer items?

Read our Special Offer Terms & Conditions to find out what happens when you return an item which was purchased as part of promotion.