How to access Lovehoney.co.uk

Why can't I find Lovehoney's website?

Were you searching for our site and wound up here? Is the Lovehoney website not working? Don’t worry, Lovehoney is still in business! There are a couple of reasons Lovehoney might not be showing up for you at the moment, ranging from SafeSearch settings to ISP filtering.

We'll explain in detail below but, for now, you can access the main site here.

SafeSearch

Your browser may have SafeSearch on (possibly by default) which means you wont be able to see our main site in search results.

Despite serving millions of happy customers over the years, unfortunately tech firms who control the internet have lumped us in the same category as adult content, among other things. You’ll find no adult content on our website.

Check out the Lovehoney SafeSearch Guide for more information.

ISP Filtering

What is an ISP?

Let’s define ISP. This is the company who provides your home and/or mobile internet, like Sky, BT, O2 or EE.

Did you know your ISP has probably been limiting the websites you can access? All major internet providers in the UK offer filtering that blocks potentially harmful or adult websites on your network.

Some ISP blocks are helpful, like the ones that stop you from accessing dangerous or fraudulent websites. But many ISP blocks can be unhelpful, especially because, since 2013, the default approach for this kind of web filtering has been opt-out rather than opt-in. This means your ISP turns on web filtering by default.

Because web filtering gets applied across your ISP’s entire network, using an incognito browsing window won’t help you access blocked pages. The only way to access websites that are blocked on adult grounds (like lovehoney.co.uk!) is to adjust your account’s security or safety settings.

How do I change my ISP filters?

Fortunately, adjusting your filters is pretty simple.

• First, log in to your account with your ISP.
• Look for the option to adjust parental controls, web safe or kids safe filters. Different ISPs call their web filtering different things.
• Adjust the settings to suit your needs.
• You may also need to confirm your age via your bank card (you won’t be charged anything to do this).

We’re totally in favour of adults having their own space on the internet, and we recommend adjusting your ISP’s web filters to something that works just right for you and your family. For example, if your ISP gives you the option, you could ‘whitelist’ lovehoney.co.uk and leave the rest of the filters as they are.

If you have kids at home and you’re worried about them accessing adult content, don’t worry. Many ISP settings can be changed so sites are filtered on specific devices or at particular times of day. If you have teens or older kids, just make sure to require a password to change the settings after you’ve set them up to your liking.

Internet Matters.org provides detailed explanations on how to adjust parental settings for most major ISPs in the UK. https://www.internetmatters.org/parental-controls/broadband-mobile/